On Call International Travel Assistance

Health Updates

Review the following health and outbreak updates before traveling to ensure a healthy and safe trip.

Keeping up-to-date with routine vaccinations and visiting your doctor at least six weeks prior to your trip are highly recommended for safe travel. For information about recent disease outbreaks around the world, see these outbreak updates below.

Date Health Concern Affected Regions
November 10, 2011 Cholera Haiti
November 1, 2011 Rabies Bali, Indonesia
October 15, 2011 Polio Global
October 1, 2011 Dengue Fever Global
November 2, 2010 Q Fever Netherlands
September 9, 2010 2010 Measles Update Global
September 8, 2010 Hand, Foot, and Mouth Disease Asia

Cholera - November 10, 2011

Regions Affected: Haiti, Dominican Republic

Cholera is a potentially fatal bacterial infection that causes severe diarrhea and dehydration. The disease is most often spread through the ingestion of contaminated food or drinking water. Water may be contaminated by the feces of an infected person or by untreated sewage. Food is often contaminated by water containing cholera bacteria or because it was handled by a person ill with cholera.

The majority of cases have been reported in the Haiti Artibonite Departmente, approximately 50 miles north of Port-au-Prince, although the outbreak has spread to all areas of the country. Affected hospitals are strained by the large number of people who are ill. In the Dominican Republic, the provinces with the highest number of cases in 2011 are San Juan, Santo Domingo, and the National District.

This outbreak is of particular concern given the current conditions in Haiti, including poor water and sanitation, a strained public health infrastructure, and large numbers of people displaced by the January earthquake and more recent flooding.

Recommendations

Most travelers are not at high risk for getting cholera, but people who are traveling to Haiti should still take their own supplies to help prevent the disease and to treat it. Items to pack include:

  • A prescription antibiotic to take in case of diarrhea
  • Water purification tablets
  • Oral rehydration salts

Although no cholera vaccine is available in the United States, travelers can prevent cholera by following these 5 basic steps:

  • Drink bottled water with unbroken seals and canned/bottled carbonated beverages are safe to drink and use.
  • Use safe water to brush your teeth, wash and prepare food, and make ice.
  • Clean food preparation areas and kitchenware with soap and safe water and let dry completely before reuse.
  • Wash your hands often with soap and safe water.
  • Use latrines or bury your feces; do not defecate in any body of water.
  • Cook food well (especially seafood), keep it covered, eat it hot, and peel fruits and vegetables.
  • Avoid raw foods other than fruits and vegetables you have peeled yourself.
  • Clean up safely—in the kitchen and in places where the family bathes and washes clothes.

If not drinking or using bottled water to cook, be sure water is safe to drink and use:

  • Boil it or treat it with water purification tablets, a chlorine product, or household bleach.
  • Bring your water to a complete boil for at least 1 minute.
  • To treat your water, use water purification tablets, if you brought some with you from the United States, or one of the locally available treatment products, and follow the instructions.
  • If a chlorine treatment product is not available, you can treat your water with household bleach. Add 8 drops of household bleach for every 1 gallon of water (or 2 drops of household bleach for every 1 liter of water) and wait 30 minutes before drinking.

Before departing for Haiti, talk to your doctor about getting a prescription for an antibiotic. If you get sick with diarrhea while you are in Haiti, you can take the antibiotic, as prescribed. Also, remember to drink fluids and use oral rehydration salts (ORS) to prevent dehydration.

For more information about the current cholera situation in Haiti, visit the CDC's Cholera Website.


Rabies - November 1, 2011

Regions Affected: Bali, Indonesia

A threat to both human and animal health, rabies is a rapidly progressing, deadly disease. It is almost always spread by an animal bite but can also be spread when a rabid animal's saliva gets directly into the eyes, nose, mouth, or broken skin. The primary sources of human infection worldwide are dogs and certain wildlife species, such as foxes, raccoons, mongooses, and bats.

As of November 1, 2011, more than 100 people have died from rabies in Bali since the outbreak began. Human and animal rabies cases have been confirmed near popular tourist destinations on the southern tip of Bali and throughout the island.

The following activities may put travelers to Bali at higher risk for rabies:

  • Working closely with animals of unknown rabies exposure or vaccination history.
  • Spending a lot of time in a rural area or participating in outdoor activities such as bicycling, camping, or hiking. These activities increase the risk for coming in contact with animals.
  • Touching or playing with animals.
  • Adopting animals with the intention of bringing them home to the United States.

Recommendations

Travelers should follow the steps below to protect themselves from mosquito bites:

  • If your activities in Bali will bring you into contact with animals such as dogs, cats, bats, or other carnivores, you should consider pre-exposure rabies vaccination.
  • Even if you receive pre-exposure vaccination, you will still need immediate medical treatment if you are bitten or scratched by an animal.
  • Avoid touching all animals, including wild animals and pets. Pets in other countries may not have been vaccinated against rabies.
  • Supervise children closely, especially around dogs, cats, and wildlife such as monkeys. This is important since children are more likely to be bitten by animals, may not report the bite, and may have more severe injuries from animal bites.
  • If you are traveling with your pet, supervise your pet closely and do not allow it to play with local animals, especially strays.

If you are bitten by a wild animal, take the following steps:

  • Wash the wound well with soap and water.
  • See a doctor right away, even if you don't feel sick or your wound is not serious. To prevent rabies, you may need to start a series of vaccinations immediately.
  • To get vaccinated, be prepared to travel back to the United States or to another area. (Adequate vaccination for exposure to rabies is not available in all parts of the world.)
  • After you return home, tell your doctor or state health department that you were bitten or scratched during travel.

For more information about rabies and travel, visit the CDC's Rabies Homepage.


Polio - October 15, 2011

Regions Affected: China, Tajikistan, Russia, Turkmenistan, Kazakhstan, Uzbekistan, Kyrgyzstan

Polio is a disease that is most often spread through contact with the feces of an infected person. Poliovirus can also be spread through oral fluids, contaminated items, water, and uncooked food. The disease mainly affects children less than 5 years old, but unvaccinated people of any age are at risk. Signs and symptoms of the illness may include paralysis of limbs and respiratory muscles. Cases of polio have since been reported in China in October 2011, the country's first cases in more than 10 years.

Recommendations

Travelers should take the following steps to protect themselves from polio:

  • Talk to your doctor to find out if you are up to date with your polio vaccination and whether you need a booster dose before traveling.
  • Even if you were vaccinated as a child or have been sick with polio before, you may need a booster shot to make sure that you are protected. If you are traveling with children, be sure that they have been appropriately vaccinated, too.
  • Eat foods that are fully cooked and served hot.
  • Eat and drink dairy products that have been pasteurized, and eat only fruits and vegetables that you can wash with safe water and peel yourself.
  • Drink only bottled or boiled water or beverages that have been bottled and sealed (carbonated drinks or sports drinks). Avoid tap water, fountain drinks, and ice.
  • Wash hands often with soap and water. If soap and water are not available, you can use an alcohol-based hand gel.
  • Travelers who have received the complete series with either IPV or oral polio vaccine (OPV) as a child without an adult booster dose (either OPV or IPV) should receive another dose of IPV before departure.

For more information about polio and traveling to destinations with current outbreaks, visit the CDC's Polio Homepage.


Dengue Fever - October 1, 2011

Regions Affected: Marshall Islands, Africa, Indian Ocean Islands, Malaysia, Vietnam, Philippines, Singapore, Thailand, Australia, Argentina, Bolivia, Brazil, Colombia, Paraguay, Peru, Saudi Arabia, Brazil, Bolivia, the Bahamas, and Aruba.

Dengue fever is the most common cause of fever in travelers returning from the Caribbean, Central America, and South Central Asia. This disease is caused by four similar viruses (DENV-1, -2, -3, and -4) and is spread through the bites of infected mosquitoes.

Usually dengue fever causes a mild illness, but it can be severe and lead to dengue hemorrhagic fever, which can be fatal if not treated. People who have previously been infected with dengue fever are more at risk of getting severe dengue. No vaccine is available to prevent dengue, and there is no specific medicine to cure illness caused by dengue. Travelers can reduce their risk of infection with dengue fever by protecting themselves from mosquito bites. The mosquitoes that spread dengue usually bite at dusk and dawn but may bite at any time during the day, especially indoors, in shady areas, or when the weather is cloudy.

Recommendations

Travelers should follow the steps below to protect themselves from mosquito bites:

  • Where possible, stay in hotels or resorts that are well screened or air conditioned and that take measures such as spraying with insecticide to reduce the mosquito population.
  • When outdoors or in a building that is not well screened, use insect repellent on uncovered skin. If sunscreen is needed, apply before applying insect repellent.
  • Look for a repellent that contains one of the following active ingredients: DEET, picaridin, Oil of Lemon Eucalyptus/PMD, or IR3535.
  • Wear loose, long-sleeved shirts and long pants when outdoors.
  • For greater protection, clothing may also be sprayed with a repellent containing permethrin or another EPA-registered repellent. (Remember: don't use permethrin on skin.)

For more information about dengue fever and travel, visit the CDC's Dengue Website.


Q Fever - November 2, 2010

Regions Affected: Netherlands

Reports from the Netherlands National Institute for Public Health confirm an increase in the average number of cases resulting from the long standing outbreak of Q fever sweeping the country. Since January 1, 2010, 482 human cases have been reported, including 7 deaths. The majority of these cases have been reported in the following provinces: Noord (North) Brabant, Gelderland, Limburg, and Utrecht. Q fever has not been limited to these provinces as cases have been reported throughout The Netherlands.

Recommendations

Q fever is usually passed from infected farm animals to humans. The risk of becoming infected with Q fever is low, but people traveling to the Netherlands should take the following precautions:

  • Avoid farms in the affected areas. If you cannot avoid visiting farms, avoid going near areas where animals are kept, such as barns and pens, and avoid direct contact with animals. Breathing in soil and dust contaminated by animals can make you sick.
  • Eat only milk and dairy products that have been pasteurized.
  • Wash your hands often with soap and water, especially if you have been near animals. If soap and water are not available, use an alcohol-based hand gel with at least 60% alcohol.
  • Pay attention to your health after your trip. People can become sick with Q fever 2–5 weeks after being exposed to the disease. If you feel sick, go to the doctor and tell him or her that you have traveled to The Netherlands.

Measles Update - September 9, 2010

Regions Affected: Global

An estimated 10 million cases and 164,000 deaths from measles occur worldwide each year. As the leading cause of vaccine-preventable deaths among young children, measles outbreaks are common in many areas, including Europe. The risk for exposure to measles is high for many U.S. travelers and U.S. citizens living in other countries.

Recommendations

With measles proven to be a risk in both developed and under-developed countries worldwide, those traveling outside of the U.S should take the following precautions:

  • Ensure that you and your family are up to date on routine measles immunizations, regardless of the travel destination. In addition, expatriates should make sure they are vaccinated against measles, especially in areas where outbreaks are reported.
  • Keep a copy of your immunization records with you as you travel.

Hand, Foot, and Mouth Disease - September 8, 2010

Regions Affected: Asia

Since January 1, 2010, various regions of Asia have seen an increasing number of hand, foot, and mouth disease (HFMD) cases reported. Travelers to all countries in Asia should take precautions to help reduce their risk of contracting HFMD.

From January 1, 2010 to May 13, 2010, the China Ministry of Health reported more than 77,000 cases and 40 deaths. At this time, HFMD outbreaks are expected to continue through the coming months.

Recommendations

This disease is very contagious and is spread through contact with the body fluids of an infected person. Those traveling to all regions of Asia should take the following precautions in order to prevent infection:

  • Wash your hands often with soap and water, especially before you eat, after you cough or sneeze, and after you use the bathroom. If soap and water are not available, use an alcohol-based hand gel (with at least 60% alcohol). Consider packing alcohol-based hand gel in your luggage to ensure you have it when needed.
  • Do not share eating utensils, such as forks, spoons, and cups.
  • Avoid close contact with persons with HFMD.

Adults should help child travelers to follow these recommendations. Infants, children, and adolescents are more susceptible to HFMD.

Why Travel Assistance?

Compare the Difference Between Travel Assistance and Travel Insurance

Travel Assistance

Provides immediate support and assistance in case of an emergency with services such as:
  • Emergency evacuation and repatriation to the hospital of the member's choice, regardless of medical necessity
  • Covers you for any trip 50 miles or more from home, domestically and internationally
  • Can be purchased annually, for year-round coverage and is a great supplement to travel insurance

Travel Insurance

  • Covers monetary damages and compensates for unforeseen events like trip cancellation
  • Typically covers a single trip
View complete travel insurance vs travel assistance comparison »

On Call in the News

President & CEO Mike Kelly recently appeared with Neil Cavuto of Fox News to discuss On Call's efforts in evacuating hundreds of students, business and leisure travelers out of Cairo, Egypt during the political crisis.
Emergency Travel Assistance in the news
View more On Call International media coverage »

On Call in Action

On Call International helps travelers with emergency travel assistance everyday. Here is a true story from a recent incident.

A woman was enjoying an adrenaline-packed excursion in Mexico with her husband when she lost control of her ATV and crashed into a rock wall. The local hospital was not capable of treating her multiple broken ribs and the hematoma on her lung. She needed an immediate evacuation back to her hometown in Virginia for long-term treatment.

On Call International evacuated the woman by air ambulance, with her husband at her side. Soon after, she was safe at home with her primary doctors, receiving the treatment needed for long-term recovery.

Yes, please include my email address in the On Call International mailing list.
I understand I can remove myself from the mailing list at anytime.
Global Response Center
One Delaware Drive
Salem, New Hampshire 03079 USA
Toll Free: (800) 575-5014
Tel: (603) 328-1926
Fax: (603) 898-9172
If you are on your trip and have an emergency, please contact our 24/7
Global Response Center at (800) 575-5014 (toll free U.S. or Canada) or
(603) 328-1926 (anywhere in the world). You can also email us for
emergencies at mail@oncallinternational.com