On Call International Travel Assistance

Contact On Call International

Have questions about our travel assistance products? Have feedback from your experience with On Call? Let us know!

Did you know On Call International Assistance Coordinators are available to assist you 24 hours a day, 365 days a year? Nothing is more important to us than your peace of mind, and that comes from knowing you're protected by the best medical and travel assistance available.

Emergency Assistance for On Call Members

If you are on your trip and have an emergency, please contact our 24/7 call center at 800-407-7307 (toll free from the U.S. or Canada) or 603-898-9159 (call collect from anywhere in the world). You can also email us at mail@oncallinternational.com.

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Why Travel Assistance?

Compare the Difference Between Travel Assistance and Travel Insurance

Travel Assistance

Provides immediate support and assistance in case of an emergency with services such as:
  • Emergency evacuation and repatriation to the hospital of the member's choice, regardless of medical necessity
  • Covers you for any trip 50 miles or more from home, domestically and internationally
  • Can be purchased annually, for year-round coverage and is a great supplement to travel insurance

Travel Insurance

  • Covers monetary damages and compensates for unforeseen events like trip cancellation
  • Typically covers a single trip
View complete travel insurance vs travel assistance comparison »

On Call in the News

President & CEO Mike Kelly recently appeared with Neil Cavuto of Fox News to discuss On Call's efforts in evacuating hundreds of students, business and leisure travelers out of Cairo, Egypt during the political crisis.
Emergency Travel Assistance in the news
View more On Call International media coverage »

On Call in Action

On Call International helps travelers with emergency travel assistance everyday. Here is a true story from a recent incident.

While in Budapest, Hungary, a 24-year-old female student was hospitalized for an unknown illness. On Call International's medical director held a consultation with the attending physicians to find a diagnosis.

It was soon determined the patient was suffering from abnormal obstructions in her stomach, which, would require a very serious gastrectomy operation as soon as possible. As the patient underwent the procedure, On Call maintained contact with her family in the U.S. to provide updates on her progress. Just three days after the successful surgery, On Call International transported the patient home with a nurse escort to monitor her condition in-flight and to deliver her safely to her home hospital.

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Global Response Center
One Delaware Drive
Salem, New Hampshire 03079 USA
Toll Free: (800) 575-5014
Tel: (603) 328-1926
Fax: (603) 898-9172
If you are on your trip and have an emergency, please contact our 24/7
Global Response Center at (800) 575-5014 (toll free U.S. or Canada) or
(603) 328-1926 (anywhere in the world). You can also email us for
emergencies at mail@oncallinternational.com