On Call International, LLC

PRIVACY POLICY

(last updated December 22, 2010)

Privacy Policy Overview

On Call International, LLC and our affiliates and subsidiaries ("On Call," "we" or "us") take your privacy seriously. This Privacy Policy covers the collection, use, and disclosure of personal information and other information that may be collected any time you interact with On Call, such as when you visit our web sites (including sites we operate under agreements with third parties unless otherwise stated on the site), when you use any On Call program or service by or through the Searchlight Website and/or its related web sites (our "Service"), when you otherwise use or purchase any On Call products and services, or when you call our sales or support associates.

You should take the time to read this Privacy Policy to understand how we collect data, how we use your personal information, how we share it and how we safeguard your data. For more information on our Service, please see our website, www.oncallinternational.com.

Collection of Your Personal Information

We collect your personal information because it is required to provide you with our Service, and because it helps us provide you with better quality service. In addition, your personal information helps us keep you informed as to our products and services, and helps us gain valuable information to improve our products and services.

If you don't want to share your information with us, you should not use our Service. If you don't want us to keep you informed about our products and services, you can use the Service to modify your preferences.

What Information We Collect

We collect personal information in a number of instances when you use the Service. For instance, we collect information when:

  • We may ask for your personal information when you register for our Service, when you contact us for assistance, or when you purchase a product or service from us;
  • When you interact with On Call, we may collect personal information that's relevant to the situation, including your name, address, demographic information, credit card data, information about your use of the Service, and information about support or service issues;
  • When we are working to improve our Service or other products and services, we may collect information about your demographic information (age, occupation, role(s), etc.) and your usage of our Service and other products and services.
  • We also collect information when customers or prospects visit our web sites. This information helps us understand what users are doing on our web sites, and how we can improve our web sites, Service and policies.

Use of Cookies & Other Technologies

On Call's Service and other web sites use "cookies" that are small files stored on your computer to allow us to better understand which pages our users visit, what they do when they visit those pages, and how much time they spend there.

In addition, On Call's Service and other web sites may contain other technologies to track user behavior, such as "web beacons" which tell us which parts of a page are visited or used. In addition, we may gather certain information automatically, such as Internet Protocol (IP) address, browser types, Internet Service Provider (ISP), referring / exit pages, operating system, device specifications, date / time stamp and clickstream data. We use this information, which does not expressly identify individual users, to analyze trends, to administer our Service, to track users' movements around the site and to gather demographic data about our user base as a whole. We may share this information with other parties, but when we do so it does not include personally identifying information.

How We Use Your Personal Information

The core purpose of On Call's Service is to enable users to gain access to the On Call programs, products and services, and to learn more about and potentially purchase such programs, products and services. Therefore, the collection and distribution of your personal information (including your name, address, and demographic data is essential our Service.

Other Uses of Your Information.

There are times when it is beneficial for On Call to share certain personal information about you with companies who help us provide services to you, or with whom we have a strategic relationship. These companies may help us process information, extend credit, fulfill or deliver orders, manage and enhance customer data, provide customer service, assess your interest in our products and services or conduct customer research or satisfaction surveys. These companies are required to protect your personal information in accordance with our policies, including our Privacy Policy, except if we inform you otherwise.

In addition, we may use traffic and other data to customize and tailor your experience in using the Service, such as to help us display information and materials that we think you may be interested in.

We may also, without further notice to you, disclose your personal information, traffic data and other data to third parties when we believe such disclosure is appropriate to: protect the Services, and the rights, property or safety of On Call, and others; enforce our Terms of Use; comply with law, a court order or other legal process; and in the course of responding to any claim by a third party that you are using the Service or any On Call site or facility in connection with an infringing, illegal, harmful or improper activity.

How We Protect Your Personal Information

On Call takes precautions, including administrative, technical and physical measures, to safeguard your personal information against loss, theft, and misuse, as well as unauthorized access, disclosure, alteration and destruction. These precautions, like any information security program, may be circumvented or hacked, and we do not guarantee security.

On Call uses Secure Sockets Layer (SSL) encryption on all web pages where personal or business data is required. To use the Service, you must use an SSL-enabled browser, such as Internet Explorer, Safari or Mozilla Firefox. Using an SSL-enabled browser helps to protect the confidentiality of your data when it is transferred over the Internet.

You can help us improve the quality of our data protection efforts by frequently changing your password, never sharing your password with anyone, and notifying us immediately if you suspect any misuse of your username or password.

Changes to this Privacy Statement

We will update this Privacy Statement from time to time to reflect changes in our Service, including based on customer feedback and our business operations. When we post changes to this Statement, we will revise the "last updated" date at the top of this statement. If there are material changes to this statement or in how On Call will use your personal information, we will notify you by prominently posting a notice of such changes on the web site we use to provide the Service, or in some cases by directly sending you a notification at the email address you have given us for communicating with you about the Service. We encourage you to periodically review this statement to be informed of how On Call is protecting your information.

Contacting Us

On Call wants to hear your comments regarding this Privacy Statement and our policies regarding your information. If you want to contact us, email us at privacy@oncallinternational.com or write us at:

On Call International, LLC
1 Delaware Drive
Salem, NH 03079