When it comes to protecting the health and safety of your travelers, you shouldn’t feel like you’re in it alone. At On Call, we’re not just passionate about our mission of helping the travelers you serve, every day, but also about doing the right thing by you and your organization.
The On Call Difference: Our Client-First Philosophy
A Collaborative Partner
We work side by side with you to tailor a program that is aligned with your unique travel risk exposure, budget, and risk mitigation initiatives. Throughout implementation and the life of our partnership, collaboration remains a top priority. Our goal is to work with you to ensure you’re not faced with unexpected costs or confusing and redundant benefits… and above all, to provide your organization with a program that exceeds your expectations.
Dedicated Transition Support
Our dedicated account management team loves spending extra time upfront learning about your organization’s specific needs and how we can help you make the most of your investment. From a mobile-friendly, online resource hub that has everything you need to roll out your program to travelers, to support with developing customized messaging and web content to help socialize your new program across your organization, our unique approach to onboarding and implementation helps you and your travelers get up to speed quickly, and painlessly transition from existing providers with minimal disruption.
All assistance cases are managed through our centralized teams of medical, security, and transport experts. This not only means consistency with case handling, but it also makes it easier for On Call to customize your assistance processes, procedures and protocols and integrate them seamlessly within your organization’s current emergency action plans.
An effective travel risk management and emergency assistance program includes so much more than reactive response. This is why in addition to our 24/7 global response capabilities, On Call provides proactive education and training across your organization to help reduce travel risk exposure and encourage safe and informed decision-making about travel. This includes a crisis response exercise with your organization’s incident management team to help enhance or test response protocols—as well as multiple touch points and program reviews throughout the year to help ensure you and your travelers feel supported every step of the way.
This unique, client first philosophy is just one of the many reasons why working with Call is so different than working with other providers. When you work with On Call, you’re gaining a trusted partner who truly cares about you, your travelers, and your organization. Want to learn more? Contact us today.